SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery charges depend on your location and the shipping method selected at checkout.

How long will delivery take?

Delivery times vary depending on your location and the shipping method selected:

  • Standard Shipping (Domestic): 3–7 business days

What exactly happens after ordering?

Once you place your order, here’s what happens:

  1. Order Confirmation: You'll receive an email confirming your purchase with your order details.

  2. Processing: Our team prepares your items, usually within 1–2 business days.

  3. Shipping: Once shipped, you’ll receive a second email with your tracking number and a link to monitor your delivery.

  4. Delivery: Your order is delivered based on the shipping method you selected.

  5. Follow-Up: We may check in to make sure you’re happy with your purchase or invite you to leave a review!

If you have any issues or questions during this process, our customer service team is here to help.

Do I receive an invoice for my order?

Yes! As soon as your order is confirmed, you’ll receive an invoice via email. This will include a summary of your purchase, prices, taxes, shipping details, and payment method.

You can also download your invoice at any time by logging into your account and viewing your order history.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Payment is processed and charged to your bank account immediately after you place your order. You’ll receive a confirmation email once the transaction is successful.

Please note:

  • For some banks, the charge may appear as “pending” at first before being finalized.

  • If your payment is declined or fails, your order will not be processed, and you’ll be notified at checkout.

If you have any concerns about your payment status, feel free to contact us at [email protected].

What is wishlist?

A wishlist lets you save your favorite items so you can easily find them later. It’s perfect for when you're not ready to buy yet, but want to keep track of styles you love.

To use the wishlist:

  • Click the ❤️ (heart) icon or “Add to Wishlist” on any product page.

  • You’ll need to create an account or log in to save your wishlist across devices.

You can view your wishlist anytime from your account dashboard and even share it with friends or family — great for gift ideas!

What should I do if I receive a damaged or wrong product?

We’re really sorry for the inconvenience! If you receive a damaged item or the wrong product, please follow these steps:

  1. Contact us within 30 days of receiving your order at [email protected]

  2. Include your order number, a brief description of the issue, and clear photos of the item (showing damage or the incorrect product)

Can I change or cancel my order?

We process orders quickly, so there’s only a short window to make changes or cancellations.

If you need to change or cancel your order, please contact us immediately at [email protected] with your order number and the details.

  • If your order hasn’t shipped yet, we’ll do our best to accommodate your request.

  • If it has already been shipped, you’ll need to wait for it to arrive and then initiate a return.

We recommend reviewing your order carefully before completing your purchase to avoid delays.

What is ``package tracking`` in my orders?

Package tracking allows you to follow the progress of your order from the moment it ships to when it arrives at your door.

Once your order has been dispatched, you’ll receive an email with a tracking number and a link to track your shipment in real time.

In your account, under My Orders, you can also:

  • View the shipping status (e.g., shipped, in transit, out for delivery)

  • Access your tracking number

  • See the estimated delivery date

Tracking helps you stay updated and gives you peace of mind while your order is on the way!